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Editor's Note
Welcome to the first issue of IBM Service Provider News (formerly Netcool News and Vallent News Update).
The purpose of this quarterly newsletter is to keep you up-to-date on the latest communications industry trends and how IBM
is helping to address your most urgent needs. Each newsletter will provide you with insightful feature articles and IBM resources
that focus on how you can deliver service assurance to your customers. We hope you enjoy this first issue and as always,
we welcome your feedback. - Sid
Masuno, Managing Editor
Stay Ahead
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Thought Leadership
Delivering Quality and Performance as Standard
Customers are demanding innovative and high-quality services delivered across locations and various devices. Learn how
IBM’s comprehensive portfolio of products (including Tivoli products and those acquired from Micromuse Netcool and
Vallent) can help you deliver next-generation network services quickly, repeatably and economically to drive new revenue
and growth for your business.
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Industry Leadership
Benchmarking for Business
As a key sponsor and active member of the TeleManagement Forum Business Transformation Benchmarking Program, IBM is contributing
to the development of a common framework of metrics to deliver consistent and accurate intelligence to help you run your
business more efficiently and effectively.
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Featured Case Study
T-Mobile Austria Transforms Service Management Infrastructure
"Tivoli Netcool service monitors manage our Internet services, our mobile radio networks, and most importantly,
provides round-the-clock management of our host and server devices. This ensures that important applications will never fail
without being noticed.” – Dr. Sabine Ringhofer, Senior Manager, Network Operations, T-Mobile Austria
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Take Note
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IBM scores strong in telecommunications management software
New Gartner Dataquest scorecard report ranks IBM 'strong' and 'very strong' in key categories.
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Amdocs conducts the largest billing benchmark test to date with linear scalability to 165 million
subscribers
Amdocs 7 convergent charging software achieves industry-leading performance & scalibility.
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Cisco and IBM expand alliance to centralize service management for service providers
New solution will combine Cisco network management platform with IBM Tivoli software for service assurance and fault
management.
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IBM to offer complete infrastructure solution for IPTV in Europe, Middle East and Africa
Optimize your network usage, for competitive differentiation.
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IBM provides foundation for new Nortel management solutions
Nortel embeds IBM technology to enhance operational capabilities for service providers.
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IBM White Paper
IBM Tivoli and Vallent: Enhanced service quality and performance management solutions for communications service providers
IBM Institute for Business Value Study
A future in content(ion): Can telecom providers win a share of the digital content market?
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NXTComm, Chicago, IL - June 18-21 Webcast: Clean Pipes - Bundling Content Security and Access Webcast: Total economic impact of data integration platform - A telecom service provider
analysis
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