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Last Minute Reminder!
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Live Jam! Kieran Moynihan, Telecom VP and CTO for Tivoli
Customer Experience Management
You are cordially invited to attend the next
live* IBM Service Management Jam webcast—
Customer
Experience Management - the new frontier in intelligent customer care for
telecommunications Speaker: Kieran
Moynihan, Vice President and CTO, Teleco, IBM Tivoli
Tuesday, September 16, 2008
12 - 1 p.m. EDT; 5 – 6 p.m. GMT
Register here
*The live
webcast, including audio, is accessible only online. Sound is provided by
attendees’ computer speakers and no telephone dial-in is involved. Attendees
will receive the appropriate URL after registering for the event.
Read
abstract
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Related Article
Customer Experience Management
IBM recently previewed the IBM Tivoli® Netcool® Customer Experience Management (CEM) solution, developed to help
wireless, Internet and other service providers improve the quality of their services to a degree not possible before. We
track management evolution from element management to CEM, an idea whose time has come.
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About Kieran Moynihan
Vice President and Chief Technology Officer, Wireless, IBM
Tivoli, Kieran previously served as CTO of
Vallent, acquired by IBM Tivoli in February,
2007. Kieran is an experienced telecommunications industry
executive with an outstanding track record over his 16 year career in the
telecoms network equipment and OSS/BSS sectors. Recognised as a leading
visionary in the telecommunications OSS/BSS software industry, Kieran has
pioneered the customer-centric management of telecommunications networks. After
8 years in Motorola’s wireless infrastructure group, Kieran co-founded
Comnitel, a wireless service management company, in 1999, leading the company
as CEO from initial start-up through a 30 million dollar series of fundraising
with leading international venture capitalists.
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Managing Editor: Wendy Whalen
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