IBM Cognos Supportlink

By Tracy Harris, Campaign Manager, Product Marketing, Cognos

In parts one through three of this series, we described how to use reporting as a starting point for achieving your performance management goals.

Maines Paper and Food Service, Inc. is the nation's second largest independent systems foodservice distributor. Since 1919, Maines has been committed to providing the highest level of quality, reliability and service to its customers throughout the Northeast, Midwest, Mid-Atlantic and Gulf States. Maines services restaurants, multi-unit chains, healthcare facilities and educational institutions.

By Jennifer Hanniman, Product Marketing, Platform and Architecture, Cognos Inc., and Dean Browne, Product Manager, Platform, Cognos Inc.

The test results are in: Cognos 8 BI Version 8.2 demonstrates predictable scalability and mission-critical reliability required to enable customer success.

Organizations put a lot of thought into how performance management can help their business. However they may not always have the requisite knowledge or experience internally to implement the software on their own.

By Diane Masters, Diagnostic Tools Development, NA Customer Support, Cognos Inc.

Cognos Diagnostic Tools can help users troubleshoot issues or automate the collection of information. The results can be used for internal diagnosis or can be attached to a support case logged with Cognos Support. Information details about the data, system and environment settings, product configuration, and more can be immediately retrieved and viewed for on-the-spot analysis by a Cognos support analyst and the customer.