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April 20, 2009  

Building smarter solutions for an interconnected world

TMForum   Join us at TMForum's Management World 2009!
The world's largest communications conference

We're excited to bring our "smarter solutions for an interconnected world" to TMForum's Management World 2009 – solutions that address your highest priority business imperatives – improving service quality and the customer experience, reducing cost and managing risk.  

Come visit our booth (#89 in Expo Hall 2), join us when we deliver two presentations with Telstra, and meet with IBM industry executives who can discuss your specific imperatives, the latest industry challenges, and IBM's responses to them.  To request a meeting with one of our executives, please contact your IBM client representative or Neeta Seeboruth (neetas@us.ibm.com).

Learn more...
IDC Report   How to achieve an annual benefit of up to $23.5M!
An ROI analysis of IBM Tivoli Netcool

IDC studied 14 telecommunications service providers that used IBM Tivoli Netcool to implement performance management, service quality management, and network fault management. Guess what? IDC’s analysis of these sites indicates that IBM Tivoli Netcool yields a high level of business value - including average ROI of up to 625%, average payback of as little as six months and average annual benefit of up to $23.5M!

Read the IDC white paper
ISM-CSPs   IBM's approach to Service Management
For communication service providers

IBM delivers pragmatic, targeted solutions built on an open, modular, consistent and integrated service management framework. This allows CSPs to drive short-term payback with solutions that integrate with existing processes, systems and organizations while, at the same time, creating long-term leverage.

Read the white paper

See you there!

  Pulse Comes To You!

Couldn't get to Pulse 2009? Attend a no-charge, one-day Pulse Comes To You event – in 26 countries worldwide! 

Pulse Comes to You brings the excitement, education, and experience of our global conference, Pulse 2009, to your city.  Learn how a dynamic infrastructure can help you deliver quality services and compete more effectively in today's digitally-connected, smarter planet.

Register now for a city near you!

  IMPACT 2009

At IMPACT 2009 in Las Vegas (May 3-8), network with peers, industry experts, and thought leaders on how to optimize costs and adapt to rapidly changing customer behavior.

With a dedicated Telco sub-track and content designed specifically for CSPs, learn how a Smart SOA approach can help your organization become more agile, more efficient and navigate today's turbulent climate.

Register for IMPACT 2009!

Managing Editor: Kimberlee Kemble
You received this e-mail because you are subscribed to the IBM Service Provider News. ©International Business Machines Corporation 2009. All rights reserved.

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Don't Miss Out
ISM Jams
Service Management Jams
Next Jam for CSPs: Event Management Strategy on April 21st  
Register for this Jam

Pulse presentations
Pulse 2009 Presentations
Choose by session, curriculum or speaker
Download now

SMRC
New Service Management Resource Center
The latest resources and insight for communication service providers
Register and use the Resource Center now


Get It Now
Social Networking  White Paper: The changing face of communication: social networking's growing influence on telecom providers
pdf  New Case Study: Mobitel lowers costs, competes more effectively
pdf  White Paper: IBM SPDE - Enabling Service Providers to Work Smarter
IDEA Cellular PR  Press Release: IBM Gets Additional Business From IDEA Cellular to Integrate IT Operations in Two More Service Areas in India
Maxis Press Release  Press Release: Maxis and IBM Sign Five-Year IT Services Agreement
ISM Jams for CSPs  Service Management Jams: Weekly interactive webcasts featuring hot topics in service management