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Building smarter solutions for an interconnected world
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Join us at TMForum's Management World 2009!
The world's largest communications conference
We're excited to bring our "smarter solutions for an interconnected world" to TMForum's Management World 2009 – solutions that address your highest
priority business imperatives – improving service quality and the customer experience, reducing cost and managing risk.
Come visit our booth (#89 in Expo Hall 2), join us when we deliver two presentations with Telstra, and meet with
IBM industry executives who can discuss your specific imperatives, the latest industry challenges, and IBM's responses to
them. To request a meeting with one of our executives, please contact your IBM client representative or Neeta Seeboruth
(neetas@us.ibm.com).
Learn
more...
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How to achieve an annual benefit of up to $23.5M!
An ROI analysis of IBM Tivoli Netcool
IDC studied 14 telecommunications service providers that used IBM Tivoli Netcool to implement performance management,
service quality management, and network fault management. Guess what? IDC’s analysis of these sites indicates
that IBM Tivoli Netcool yields a high level of business value - including average ROI of up to 625%,
average payback of as little as six months and average annual benefit of up to $23.5M!
Read
the IDC white paper
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IBM's approach to Service Management
For communication service providers
IBM delivers pragmatic, targeted solutions built on an open, modular, consistent and integrated service management framework.
This allows CSPs to drive short-term payback with solutions that integrate with existing processes, systems and organizations
while, at the same time, creating long-term leverage.
Read
the white paper
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See you there!
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Pulse Comes To You!
Couldn't get to Pulse 2009? Attend a no-charge, one-day Pulse Comes To You event – in 26 countries worldwide!
Pulse Comes to You brings the excitement, education, and experience of our global conference, Pulse 2009, to your city.
Learn how a dynamic infrastructure can help you deliver quality services and compete more effectively in today's digitally-connected,
smarter planet.
Register
now for a city near you!
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IMPACT 2009
At IMPACT 2009 in Las Vegas (May 3-8), network with peers, industry experts, and thought leaders on how to
optimize costs and adapt to rapidly changing customer behavior.
With a dedicated Telco sub-track and content designed specifically for CSPs, learn how a Smart SOA approach can
help your organization become more agile, more efficient and navigate today's turbulent climate.
Register
for IMPACT 2009!
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Managing Editor: Kimberlee Kemble You received this e-mail because you are subscribed to the IBM Service Provider
News. ©International Business Machines Corporation 2009. All rights reserved.
Contact editor
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Service Management Jams
Next Jam for CSPs: Event Management Strategy on April 21st

Pulse 2009 Presentations
Choose by session, curriculum or speaker

New Service Management Resource Center
The latest resources and insight for communication service providers
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