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Techniques and features from IBM Cognos Support Services

 
September 2010  

BA Forum 2010

 


Techniques

Taking Action – Improving the Customer Experience   Taking Action – Improving the Customer Experience

Following the acquisition of Cognos by IBM, you have been exposed to many changes in how you initially engage with Customer Support. Change is always challenging to deal with and we have really appreciated the constructive and detailed feedback you have provided us on your experience.

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Page Count Using Conditional Formatting Based on Report Format   Page Count Using Conditional Formatting Based on Report Format

This document describes an approach that can be used to determine the total number of pages in the requested report output using a report function to display Page X in non-PDF reports and Page X of Y in PDF reports.

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Displaying more than 65536 records in Excel   Displaying more than 65536 records in Excel

Many report authors want to overcome this Excel limitation of being unable to display more than 65536 records. Even though we can’t fix the issue ourselves there is always a light at the end of the tunnel – there is a work around!

 

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Features

Business Analytics Forum—Hear Success Stories from the Biggest
Names in Business
  Business Analytics Forum—Hear Success Stories from the Biggest Names in Business

If you really want to know what your software can do and how to do it, there’s nothing better than learning about it straight from your fellow professionals. That’s one of the best reasons to attend this year’s Business Analytics Forum.

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Tactics and Strategies to Improve Your Planning Processes
  Tactics and Strategies to Improve Your Planning Processes

IBM Cognos has just made available the Champions Kit for Planning and Analytics, a new site with a unique twist to help you, as a planning champion, achieve greater success with your IBM Cognos planning and analytics deployments (that is, IBM Cognos Planning or IBM Cognos TM1).

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TechTalk Recap
  TechTalk Recap: IBM Cognos Business Viewpoint

More than 140 people tuned in to last month's TechTalk Webcast entitled Discover user-created hierarchies and dimensions with IBM Cognos Business Viewpoint. Through the course of an informative 60 minutes, IBMers Jennifer Schmitz and Martin Phillips walked through the challenges in managing dimensions and hierarchies and the innovative ways you can solve them using IBM Cognos Business Viewpoint.

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Insights from unstructured data
  Insights from unstructured data

Deepak Advani is the CEO of SPSS, an IBM company and IBM Vice President of Predictive Analytics. Back at Information on Demand EMEA, I had the chance to talk to him about the business potential of unstructured data and his vision for how predictive analytics can improve business outcomes. The transcript has come back and below, I've presented it for your persual.

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Mastering global forces with business analytics
  Mastering global forces with business analytics

McKinsey puts it this way: “running a 21st-century company is exponentially more complex than running a 20th-century company. Companies must pay attention to more stakeholders, more regulations, and more risks – and watch to see what their customers are tweeting about them.”

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Business Analytics Forum @ Information On Demand

October 24-27, 2010
Mandalay Bay, Las Vegas, Nevada

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